Warranty
Product Warranty
Please refer to your product’s manual for warranty information. As a general rule, warranty periods are applied as below, as of September 1, 2024:
BLACKVUE Dash Cams and
Add-on Cameras
2 YEARS WARRANTY
Accessories such as
Mounts and Cables
2 YEARS WARRANTY
Batteries and
Battery Accessories
1 YEARS WARRANTY
Memory
Cards
1 YEARS WARRANTY
- Consumables such as tapes, cable clips, etc. or tools such as microSD card readers, pry tools, SIM ejector tools, etc. are not covered by a warranty.
- Please note, the warranty covers manufacturing defects. If a malfunction is caused by wear and tear from excessive use that falls outside of the typical use case, or caused by improper use or physical damage, service may be subject to a fee, even during the warranty period.
- A receipt or any proof of purchase will be required to determine the product warranty period. You must retain your purchase receipt or other proofs of purchase to receive warranty service.
Free of Charge/Cost of Charge Service Standard
Free of charge service Free of charge warranty service is provided for malfunctions occurring within the warranty period. The customer must provide a copy of the original proof of purchase in order to obtain warranty service.
Charged Service
- Malfunction occurring after the warranty period.
- Malfunction caused by user’s negligence (damage, disassembly, shocks, etc.).
- Repair following damage occurring during shipment, accident, fire, and natural disasters, unauthorized repairs, tampering, cosmetic damage or other types of damage which are the result of improper handling or abuse.
Other Warranty Regulations
Although our dashcams can be used as a recording device during accidents, we do not guarantee the proper recording of all videos in case of an accident. Accordingly, we are not responsible for losses due to damages of recorded files, recovery of lost files, and failure.
