We ship globally via DHL, with a few exceptions. Refer to our Shipping Countries List for a full list of countries where we ship.
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility.
Please check with your country’s customs office to determine what these additional costs will be prior to buying.

Online Sales Shipping Policy

Shipment Options.

• Free Shipping*: 5-7 Business days
• DHL Expedited: 2-3 Business days

(*) Free shipping is  available for orders totaling a value of over USD 200.

*Some shipping areas may take up to 7 business days for delivery.

*Orders ship Mon-Fri, mostly within one full business day.

*Items in Back Order ship as they become available.

*All orders are only delivered Mon-Fri.

* Expedited shipping is not available for military or some U.S. Territory and Associated State addresses.

• International Shipping: Will I be responsible for import duty, VAT, or other taxes?
  Customers are solely responsible for all duties, import taxes and brokerage fees. Customs, duties, and taxes vary widely from country to country; please check with your local customs agency for details on estimated costs. Customs, duty, and taxes are non-refundable: so if you refuse a shipment because of unexpected import fees, the cost of the original shipping, any brokerage/customs/duty/taxes, and any return shipping charges will not be refunded.
• We can not mark your package as a gift since this is unlawful and could jeopardize BlackVue’s ability to continue exporting products.
• Shipment confirmation and tracking: As soon as our warehouse ships your order, we will send you an email notifying you that your package is in route. In this email we will include a link to track delivery with DHL.
• Delivery time estimates: The time it takes to receive your order depends on the Shipping Method you choose during checkout, and the time of day you place your order. Please see table below for estimated delivery windows & shipping options. Time estimates assume orders are placed before 10:30 AM KST on business days. (M-F, non-holidays.)
• Exemption of responsibility:  We do not take responsibility for items lost after their delivery based on customer’s delivery requests (e.g. in case of request to leave a package at a location specified by the customer, we will not take responsibility for subsequent degradation, loss or theft).

Free same-product replacement will be provided in the following cases:

1.  An item does not match the purchase order (product will be replaced with the originally ordered item).
2. The package or product is damaged during shipping.
3. The product malfunctions within 30 days after delivery.

*How to claim free replacement:

Note: for the 1^st and 2^nd cases mentioned above, the Customer must report to Pittasoft within 72 hours after delivery.

• After verification of free replacement claim, the Customer will be provided a return shipping label and Replacement request form / Return Merchandise Authorization (RMA) request form.
• The Customer can choose to either get a replacement product or repair the product.
  *To get replacement, the Customer must send the full box including all accessories.
  *To repair the product, the Customer can send the faulty product only, exempt of accessories.
• All shipping costs will be covered by Pittasoft.

*Exceptions:

• For case 1) and 2), if the customer doesn’t report to Pittasoft within 72 hours after delivery, free replacement claim would not be valid. In this case, only RMA service will be provided.

The customer should send the Order number, purchase receipt and description of the issues to Pittasoft Customer Support Team at cs@pittasoft.com for troubleshooting.

The Customer Support Team will evaluate the case and provide an RMA request form.

*Products within Warranty Period and damage/issue covered by Warranty:

Shipping and repair costs will be paid by Pittasoft.

*Out of Warranty Period or damage/issue not covered by Warranty:

The customer will have to pay for the shipping and repair costs.

Warranty period after RMA:

In case of repair following an RMA (return merchandise authorization), whether within or out of warranty period, an independent 6-month warranty period is applied. This warranty does not affect or extend the original warranty period.
For example, if a user purchases a product with a 1-year warranty period and an RMA repair occurs within the first 6 months, the user will still be eligible for within-warranty repair one year after the original product purchase.

Address shipments to:
Attn: CS Team
Pittasoft Co., Ltd.
4F ABN Tower, 331, Pangyo-ro, Bundang-gu, Seongnam-si, Gyeonggi-do, Republic of Korea, 13488 
Phone: +82-31-8039-7789
Fax: +82-31-8039-5253

You can cancel your order by email and receive a refund any time before delivery.

• Cancellation before order is shipped: refund with no additional charge.
• Cancellation after order is shipped: we reserve the right to subtract from the refund amount an amount equal to the DHL Express (in case of charged shipping) or Economy (in case of free shipping) shipping fee.

We may offer refunds in case we are not able to fulfill an order within thirty (30) days of the purchase. We offer refunds on unopened products within seven (7) days from delivery. The shipping of the product(s) back to us is at the Customer’s charge. We reserve the right to subtract from the refund amount an amount equal to the original shipping fee. In case of Free shipping, that amount will be equal to the Economy shipping cost. In case the shipping fee is superior to the value of the product, no refund will be issued. Please contact onlinesales@pittasoft.com to claim a refund and assess the shipping cost prior to shipping your product to us. We do not provide refunds for opened products.